Shipping Policy

Thank you for shopping with Maison Mangostan.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and the destination country. The applicable shipping rate will be displayed before completing your purchase.

If your country is not available at checkout, please contact us at online@maisonmangostan.com and we will do our best to assist you.

Order Processing

Orders are processed on business days only (Monday to Friday, excluding public holidays).

Once payment has been successfully confirmed, orders are typically prepared and dispatched within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Orders placed after midnight on Thursday may be processed on Friday but may not be dispatched until the following Monday.

During sales periods, special promotions, collection launches or other peak seasons, order processing may take slightly longer than usual. If this happens, we will do our best to keep you informed.

Shipping Methods & Delivery Times

Maison Mangostan currently ships using FedEx, GLS and Correos Express, depending on the destination and service available.

Delivery times are estimates only and should be used as a guide. Transit times vary depending on the destination country and selected shipping service.

While we strive to meet all delivery estimates, occasional delays may occur due to circumstances beyond our control, including carrier disruptions, weather conditions, customs inspections, public holidays or periods of high shipping volume.

Customs, Duties & Taxes

All Maison Mangostan orders are shipped on a Delivered Duty Paid (DDP) basis whenever available for the destination country. This means that import duties and taxes are calculated and collected at checkout, and no additional charges should be due upon delivery.

However, customs authorities may occasionally require additional information or documentation from the recipient. Customs clearance procedures may also cause delays that are beyond our control and are not included in the estimated delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Maison Mangostan cannot be held responsible for delays, additional shipping charges or delivery issues resulting from incorrect, incomplete or inaccurate address information provided by the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

Please note that tracking updates may take up to 24–48 hours to appear after the shipment has been handed over to the carrier.

Lost, Stolen or Damaged Packages

If your order arrives damaged, please contact us as soon as possible at online@maisonmangostan.com and include photographs of both the package and the affected items.

Once tracking information confirms successful delivery to the shipping address provided by the customer, Maison Mangostan cannot be held responsible for lost or stolen packages.

Undeliverable or Refused Shipments

If a shipment cannot be delivered due to an incorrect address, failure to provide requested information, repeated failed delivery attempts, or refusal of the shipment by the recipient, any costs incurred for the return of the parcel may be deducted from the refund amount.

Contact

If you have any questions regarding shipping, delivery times or your order, please contact us at:

online@maisonmangostan.com